Haidilao Hot Pot, Plaza Singapura

Cindy Kim

a month ago

Just had a wonderful dining experience at HDL Plaza Singapura! We made a reservation in advance and were ushered in promptly upon arrival, without any wait. The whole experience was smooth and seamless from the very beginning. Excellent service from 静静, 俊霖 and Winnie — they were attentive, thoughtful and made sure all our needs were well taken care of. A special mention to the manicurist 诗琴, who was meticulous with my girl’s nails and made her really happy with the Halloween’s theme stickers! The 变脸 performance was also great too! It was a lovely birthday celebration for us and we thoroughly enjoyed both the meal and the overall experience. Thank you for making the occasion so special!

Chrissy

a month ago

Haidilao it notably popular in SG, I believe not just because of having the best combos comparing to other restaurants, to me it's the great ambience + service + fresh high quality food. So far, been to a couple outlets and everything is consistent and I think safe to say all outlets will make u feel like a king / queen :D ... A couple of extra miles from this outlet fascinated me was them noticing that I have glasses hooked on my shirt and long hair, that they gave me hair band & glasses wipe.. awww.. not just that, there's this cheerful, friendly and sincere lady by the name of "Xuan Ting" made us extremely welcomed, feel like home and her smile really can make anyone's day brighter.. Well.. I guess it's her warmth and sincerity that make a huge difference to our dining experience.. This is clearly a very good example of EXCELLENT CUSTOMER SERVICE and PERFECT ROLE MODEL, an asset to the company ~ especially a place like Haidilao, making eaters feel 'money worth spent'. The beancurd desert is really nice, she even noticed how much we love it and offered more! Please convey our sincere gratitude to her for making our day so special. We hope she continues to be happy and cheerful like how she is now, and don't let anyone or anything destroy that sunshine. The world needs more people like her. Thank u Haidilao, u guys rocks! This outlet is highly recommended!!

J j j o E e e E C h E n

3 months ago

I absolutely love Jayson’s face-changing performance! You can tell he truly loves this traditional skill. He keeps rolling out brand-new masks every now and then. If you dine at Haidilao Hot Pot in Plaza Singapura for dinner, don’t miss Jayson’s face-changing show! The previous performer wasn’t great. He would rush through the routine without interacting with diners, and his technique lacked polish. I’m so glad Jayson is back. His performance is fantastic!

卡通MayYong有点忙

5 months ago

🍲🎉 It's enjoyable birthday celebration at Haidilao! We brought Ah Girl here for a weekday birthday treat and made full use of the June "Buy 1 Free 3" meat promotion 🥩✨. We also tried the new pork blood (猪血) dish for the first time. Surprisingly delicious! My favorite way to enjoy it is with the crunchy peanuts, chili flakes, and sesame provided—so flavorful and addictive 😋. The birthday girl was completely occupied with Haidilao's complimentary manicure 💅, spending 45 minutes pampering herself and only 20 minutes eating 😂. As always, we topped up for the sauce and snack bar, enjoying plenty of side dishes, desserts, fruits, and ice cream 🍉🍦. Great food, great service, and lots of laughter made it a memorable celebration. A perfect way to spend a weekday with family and loved ones! ❤️🥳

Loki

5 months ago

Had a good dinner experience at Haidilao Hot Pot @ Plaza Singapura. The food quality was solid as expected from Haidilao - fresh ingredients, flavourful soup bases, and a wide variety of items to choose from. The sauce bar was also well stocked, and the fruits served at the end were fresh and nicely presented The ambience was comfortable and lively, with spacious seating and a pleasant environment for group dining. Service staff were generally polite and attentive That said, the service standard felt slightly below what I usually experience at other Haidilao outlets. Small touches that normally make the brand stand out - like proactively offering hot towels and fruits - were missing during this visit, and we had to ask instead