Delicious Cakes, but Absolutely Dreadful Service The cakes and food were genuinely delicious, but unfortunately, the service was absolutely dreadful and completely ruined what should have been a lovely afternoon tea experience. My friends and I spent over £300 on afternoon tea, and frankly, I would have been more than happy to spend £500 if the service had matched the quality of the food. Unfortunately, it was nowhere near the standard one would expect from an establishment charging premium prices. At one point, while I was briefly checking my phone, a plate in front of me was removed without anyone even asking whether I had finished. Before I knew it, the food had been packaged for takeaway, despite my intention to enjoy it at the table. This was both unprofessional and incredibly frustrating. Throughout our visit, we felt as though the staff were more concerned with getting customers out before 6 pm than ensuring they had an enjoyable experience. Rather than feeling welcomed and relaxed, we felt rushed, uncomfortable and unnecessarily stressed. Beautiful presentation and delicious food mean very little when the service and attitude of the staff fail so spectacularly. I would strongly recommend investing in proper staff training or reconsidering the recruitment of individuals who clearly lack the hospitality skills expected at this price point. A premium afternoon tea experience should be about much more than beautiful plates and delicious cakes. It should make guests feel valued, welcomed and comfortable. Sadly, the food was exceptional, but the hospitality was anything but.
