My experience was the worst ever. I paid for a certain room but spent the night in a downgrade literally. There was no kettle whereas there's a tea tray. No dirt bin, mo cupboard for the clothes. The room was not cosy at all. On top of that there were power outages in the middle of the night making the room even more cold. There's no one to attend to the matter even though I reported it. Then I realized it was not the room I paid for and the staff initially did not want to take responsibility for their bungling my reservation. I was going to spend 2 nights then I was not comfortable with being there anymore I checked out. I was promised full refund, I will come back and update you whether I receive the money or not. Then there was breakfast. The worst service ever. It seemed these people were overwhelmed by the number of guests. Some of the ladies I was with were still waiting for their order by the time I left the establishment. I left around 10h40 and the ladies were waiting for breakfast since around 8h30, 8h40 or so. The place is beautiful but thanks no thanks the service was nit up to scratch. Who still has to deal with power outages in 2026 after we have endured loadshedding for many years? The worst thing is that it is only a certain section that seems to have these issues. As promised, here is my update. The refund that I was promised I received. I give the establishment 5 stars 🌟 for keeping a promise.
