Whilst I have not stayed at the hotel in Wellington personally, I wanted to share my experience of recent communication with staff there as I feel it is worth talking about. My daughter-in-law booked a 4 night stay a week ago to celebrate my son's 30th birthday. I contacted hotel staff via email a few days before their arrival to try and arrange a bottle of fizz and a cake as a surprise for when they arrived. As I live in the UK, I had anticipated a delay in receiving a response due to the time difference, however the duty assistant manager responded almost immediately and without hesitation said no problem, they would arrange this for me and add in a card and some complimentary chocolates. There were a few further emails exchanged with 2 additional members of staff to make the necessary arrangements for me. My son and daughter-in-law arrived at the hotel to a beautiful cake, bottle of prosecco, some handmade chocolates and a card with their compliments. The staff could not have been more polite, helpful, friendly and accommodating. Nothing was too much trouble and thanks to the staff, it certainly contributed to make my son's birthday special. Thank you! P.S. I do happen to know that they both had a wonderful stay at the hotel and would definitely stay there again!
